Holiday Shop FAQ
Still have questions after checking our FAQs? We’ve got you.
800-239-9948 • Mon–Fri, 9am–5pm PST
When will I get my order?
When will I get my order?
Most orders arrive within 1.5-2 weeks from the time you place them. Each item is custom printed just for you, so production usually takes about a week, followed by standard shipping.
You’ll receive an email with tracking information as soon as your order ships! 🎁
Are there any minimums?
Are there any minimums?
Nope! 🎉 Every item in your Holiday Shop is made on demand, which means there are no order minimums required. Parents can order one item or twenty — it’s completely up to you!
What is your refund policy?
What is your refund policy?
Since each product is custom-made to order, we can’t accept returns or exchanges for size or color issues. Please double-check sizing charts before ordering! If your item arrives damaged or incorrect, contact us at support@spirithero.com and we’ll make it right.
How does my school benefit from the Holiday Shop?
How does my school benefit from the Holiday Shop?
Every purchase helps fund your school’s programs! 10% of each sale goes directly back to the school or PTA — making it an easy and fun way to raise funds during the holidays.
How do I sign my school up for a Holiday Shop?
How do I sign my school up for a Holiday Shop?
Signing up is quick and easy! 🎉 Just visit our Holiday Shop Sign-Up Page and fill out the short form.
Once you’re signed up, you’ll get your own unique link to share with families and friends. When people shop through your link, your group earns money back on every order — it’s that simple!
There’s no cost, no setup, and no minimums — just a fun way to spread school spirit and raise funds during the holidays.

